Return & Refund Policy
We take pride in the quality of our digital products and want you to be fully satisfied with your purchase. Please review our return policy below:
✅ General Return Policy (Applies to Most Products):
All digital downloads (such as Canva templates, PDF files, and editable documents) are non-refundable due to the nature of instant access and downloadability.
Once a digital product has been purchased and downloaded, we cannot offer a refund, return, or exchange.
📩 Exceptions or Issues:
If you experience a problem accessing or using the file, please contact us at [capabilitystatementlab@gmail.com or info@capabilitystatementlab.com] within 7 days of purchase.
We’re happy to help resolve technical issues or provide support to ensure you get the most out of your template.
If you accidentally purchased the wrong item and have not yet downloaded the file, please reach out immediately — we may be able to help.
⚠️ Custom Products:
Products customized or personalized upon request are also non-refundable once delivered, unless there’s a proven issue or error on our part.
Contact Us
For questions about this policy, please email us at: [capabilitystatementlab@gmail.com or info@capabilitystatementlab.com]